shipping + delivery
what is the status of my rewards order?
after receiving your confirmation email, you can check the status of your order here at any time. just use the same email you placed the order with, as well as the order number you received in your confirmation email.
what's taking my rewards order so long to get here?
we ship each rewards order with the fastest delivery method available for each order -- in light of current delivery transit times, please allow up to an additional week for your order to be processed and delivered.
what are my shipping options?
amika Pro orders ship business days (Monday through Friday from 8:30am-5:30pm EST, excluding major holidays). we will ship your order with the fastest available method for your order (which can depend upon weight and contents), which is why we don't
can I cancel my rewards order?
no, rewards orders submitted on the amika pro site are unable to be modified
can I add another item to my rewards order before it ships?
no, rewards orders submitted on the amika pro site are unable to be modified
my item was damaged in shipping - what do I do?
please email us at [email protected] with the following details:
I think my rewards order may be missing an item?
if it seems that an item may be missing from your rewards order, please send photos to [email protected]