amika Pro CA

<p>we firmly stand behind the quality of our products which is why we are happy to replace a styling tool under warranty at no cost. we kindly and simply require customers to pay for the shipping and handling costs to send the new tool.&#xA0;</p><p>it is fairly standard for customers to cover shipping and handling fees for warranty replacements - not just for our company, but for many manufacturers of various electronic devices. this enables us (and other companies) to be able to replace a malfunctioning or defective tool with a brand new product.</p>

we firmly stand behind the quality of our products which is why we are happy to replace a styling tool under warranty at no cost. we kindly and simply require customers to pay for the shipping and handling costs to send the new tool. it is fairly sta

Why do we charge for shipping & handling?

tool + warranty info

warranty info

where can I locate an amika distributor near me?

can I cancel my rewards order?

can I return items from my rewards order?

what is the status of my rewards order?

what's taking my rewards order so long to get here?

what are my shipping options?

do you ship internationally?

where are amika products made?

general FAQ

are salons automatically enrolled in Friends With Benefits+?​

how do I redeem my rewards points?

how do you verify members that register as a salon suite?

what happens if I don't meet the minimum bimonthly purchase?​

what if I purchase amika products from multiple distributors?​

I just registered, why aren’t my points available?

Friends With Benefits+ FAQ

how long are shoppable points valid?​

what happens my points that do not get redeemed?​

do preselected rewards expire?

can I remove the preselected reward from my cart?

is there a limit to the number of products I can redeem?

is there a limit to the number of rewards orders I can place?

can a salon that spends $675 - $1349 qualify for the suite tier?​

when will I receive my rewards points?

rewards

I can’t log in to my account – help!

why can’t I edit these fields?

how do I change my primary distributor?

pro member account

can I add another item to my rewards order before it ships?

my item was damaged in shipping - what do I do?

I think my rewards order may be missing an item?

shipping + delivery

Friends With Benefits+ Salon Loyalty Program

what is the active ingredient + what does it do?

does pro smooth over treatment have protein?

is the treatment kosher and/or halal in addition to being vegan?

what is the pH of the shampoo + treatments?

what layer of the hair strand does this treatment affect?

where is this product made?

does the treatment release formaldehyde when in use?

formulation

will the product ‘steam off’ when adding heat?

can I process the treatment under heat?

application

can I immediately style hair with other products after the treatment?

what products can I use after the service?

what happens if I wet my hair within the first 48 hours after the service?

what is the impact of chlorine + salt water to the treatment?

will frequency of wash impact longevity?

do I need to use the amika smooth over priming shampoo before the treatment or can I use any clarifying shampoo?

when blow-drying, can I roughdry the first time or do I need to use more tension to get the hair very straight?

is treatment compatible with other haircare lines post treatment?

within the first 48 hours after the service, can the client use hair clips and ties?

will heavy perspiration affect the treatment (e.g. working out in first 48 hours)?

do you need specific ventilation within the salon?

does the pro smoothing treatment have a harsh smell?

aftercare

will the pro smooth over frizz-fighting treatment make my hair more manageable and easier to style?

does the treatment straighten my hair permanently or temporarily?

will I have a line of demarcation?

why does the natural curl smoothing instructions achieve frizz reduction for 6 weeks, while the straight smoothing instructions achieve frizz reduction for 7 weeks?

how is the pro smooth over treatment different than a traditional keratin treatment?

will the service make my hair feel coated?

hair impact

can the smooth over frizz fighting treatment be performed on the same day as a color service?

is this treatment safe for color-treated hair?

color

can this treatment be done at the root to help grow out a traditional relaxer? can it overlap a relaxer?

is it safe to receive pro smooth over service within 8 weeks of other chemical smoothing service ? (e.g. chemically relaxed, brazilian blowout, keratin treatments, etc.)

is it safe to receive pro smooth over service within 8 weeks of a perm?

chemical treatments

can I apply this to clients with extensions?

extensions

is it safe to give or receive this service while pregnant?

pregnant

why is there residual smell after using the smooth over treatment?

how to mitigate the odor post-treatment?

troubleshooting

Pro Smooth Over: Frizz-Fighting Treatment FAQ

who do I contact about carrying amika in my salon?

can I order for my salon directly from the loveamikapro.ca website?

how do I get my salon listed on the store locator page at loveamika.ca?

who do I contact about educational information?

stylists + salons Info

stylists + salons

am I eligible for a warranty?

how do I start a warranty claim?

do you repair or refurbish tools?

what if my tool is no longer available?

what is accepted as proof-of-purchase for my claim?

why do we charge for shipping + handling?

do you sell attachments for your dryers?

how do I register my tool?

how do I clean my Hair Blow Dryer Brush?

how do I clean my Polished Perfection Brush?

is my tool dual voltage?

tool info

why do we charge for shipping + handling?Updated 9 months ago